OPBH - Sign Troubleshooting

OPBH - Sign Troubleshooting


Highlighted comments pertain to the model shown below.

Symptom
•  Flashing repeatedly
•  Beeping repeatedly
•  No longer lights up
Solutions
Is the original power adapter being used? Here's how to check:
  1. Locate the label on the power adapter.
  2. The Output Rating should read 12VDC, 3.5A. If the rating is different, replace with the correct adapter. 
    The Voltage Rating should read 12VDC. Amperage rating 1.5A or higher. If rating differs, replace with the correct adapter.
Is the power adapter and/or cable damaged? Here's how to check:
  1. Disconnect the adapter from the outlet.
  2. Shake the adapter and listen for rattling. If present, do not try to repair. The adapter should be replaced.
  3. Inspect the cable for cuts. If present, do not try to repair. The adapter should be replaced.
Try the simple RESET procedure?
  1. Set the OPEN switch to the OFF position.
  2. Disconnect the power plug.
  3. Press and hold the PROGRAM button for 5 seconds and release.
  4. Wait 15 seconds and reconnect the power.
What are other possible causes and solutions?
  1. For an unknown reason, the power adapter or sign itself has failed. There is no product self-test to verify. If the product is more than a few years old, it should be replaced.
  2. Did the location experience an electrical outage recently? Electrical outages can affect electronics in different ways. Some can be more damaging than others. If the power adapter was not connected to a power surge strip during an electrical incident, damage to either the power adapter or sign itself may be a possibility. There is no product self-test to verify. The product should be replaced.
Where Can I Purchase a Replacement
Power Adapter Replacement
Use the Contact Us form to request pricing and availability.
Response Time
Same day during normal business hours (Monday-Friday, 9AM-5PM, Pacific Standard Time).
After hour requests are replied to on the following business day.

Sign Replacement
Visit our Amazon Store to view and purchase available OPEN sign products.


    • Related Articles

    • OPBH - Remote Fob Troubleshooting

      Symptom • The sign does not respond to the remote. • The remote works intermittently with the sign. Solutions Locate the red indicator light on the remote. Here's how to locate it. The red indicator light is located between the antenna and topmost ...

    • OP - Sign Troubleshooting

      Highlighted comments pertain to the model shown below. Symptom • Flashing repeatedly • Beeping repeatedly • No longer lights up Solutions Is the original power adapter being used? Here's how to check: Locate the label on the power adapter. The Output ...

    • OPBH - Controlling the Sign Features

      How To's • How do I get the OPEN section to turn ON and OFF automatically. • Working with Daylight Savings Time. • Lighting up the OPEN section. • Set the internal clock. • Program the OPEN and CLOSED times. Solutions Turn the OPEN section ON and OFF ...

    • TC - Sign to Computer Communication

      Any TruColor Version • Each model can be programmed using the associated sign software. • Use most any Windows computer with a 9-Pin COM Port (serial port) or USB Port. Apple iOS not supported. • Use the included cable, purchase online, or refer to ...

    • OPBH - Remote Fob Pairing

      Pairing the REMOTE FOB to the OPEN sign. What you will need: Paperclip, push pin or similar pointed object. For initial pairing, stay within 3 feet of sign. Read through the below instructions once before getting started. Pairing Procedure. 1) On the ...